1. Q: When will I receive the payment after selling to bygex as a new seller?
A: Follow the tutorials, and if you make the proof of delivery as requested your payment will be send after you make an withdrawal in your wallet.
2. Q: Do I loose my funds if I let them in my wallet?
A: Once your orders are verified and approved, the cash goes into your wallet.Unless you withdraw it or change it for cd-keys it won't go away.
3. Q: How do I select where I want to receive the funds?
A: We will set your first withdrawal as the default method. So if you used paypal, and now you want to use moneybookers or western union please let us know via live chat.
4. Q: What fees do I have to pay when requesting payments?
A: No fees for paypal and moneybookers, the price that you see in your stock page is the amount that you will receive. We will pay all the fees for paypal and moneybookers for every amount. We will pay the fees for Western Union only when the withdrawal is between 900-1000$ . If the amount requested is less than 900$ for Western Union, you will have to pay the fees.
5. Q: I sold currency to the old bygex, does it count?
A: Yes it does, get in touch with us, we will check our old logs, and if that's correct, you won't have to make a video of the delivery.
6. Q: Sometimes the price is low, what should I do?
A: Since this is based on real time demand and supply, the price will change quite often. Please don't keep your stock added if you don't agree to our price. The notification button is for all your servers, not just for some of them.
7. Q: How can I increase my O.C.R. ? (Order Completion Rate)
A: That's simple, make sure your able to deliver the stock that you added, and you keep your notification accurate . Delivery should be done within 30 minutes after receiving the order. We suggest that you should add a smaller amount than your curent stock, to avoid having to modify it everytime you complete an order with another buyer.
8. Q: What happens if my O.C.R. is low ?
A: We will appoint the orders to other sellers that have a higher O.C.R.
9. Q: I have some questions that weren't answered here. What should I do?
A: Contact us using your prefered method. We're using everything : skype, aol, yahoo, facebook, twitter, google+, mail, live chat.
10. Q: My account was suspended. Why?
A: Here are the most common situations :
11: Q: Is botting permitted?
A: Yes it is.